Jira Service Management

{"xsrfToken":"0571ea18-e564-4644-ace2-c4fefcd1d6e7_f33e8f080829d0cc0f5595d2950bd354cc2ccefc_lout","branding":{"id":"6","key":"isdfc","name":"Rev-Trac Partner and Consultant Portal","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bbcc4df3-dd5d-4795-a400-795cbc1ec9e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTUyNzYzNS1jM2IzLTRmM2UtODAxZC01YzBmNjc4MjM2OTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiY2M0ZGYzLWRkNWQtNDc5NS1hNDAwLTc5NWNiYzFlYzllOCI6WyJyZWFkIl19LCJleHAiOjE2NTM4MjY2NjksIm5iZiI6MTY1MzgyNjA2OX0.PiafF3DAYN-0EkwasMn-4iaiC9__JLnQy3eb67tkkXk&client=65527635-c3b3-4f3e-801d-5c0f67823691&mode=fit","logoId":"bbcc4df3-dd5d-4795-a400-795cbc1ec9e8","isLogoAvailable":true,"helpCenterTitle":"Welcome to Rev-Trac Help Center","sharedPortalName":"RSC","userInitialAnnouncementHeader":"Critical Action Required","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\"> \n <li>We have some CRITICAL questions to help us ensure that we can continue to support your organisation with your SAP Change Automation needs. We need every one of our customers to respond to this survey, and so we would be grateful if you could spare 5 minutes or less to answer a short 6 question survey to help us improve our platform.</li> \n</ul> \n<a href=\"https://forms.office.com/pages/responsepage.aspx?id=KI9weX_-0U6Tp44r9OSM3xXluJ3QgU9Fr2-CiQQ82OBURFhSNE1FTUNSS0pOVjZYTkJaRjc4UkRNMy4u\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can fill in your details using this link.</a> \nAnnouncements \n<ul class=\"alternate\" type=\"square\"> \n <li><a href=\"https://www.rev-trac.com/itsm-connector/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ITSM Connector for SAP applications</a> Revelation Software Concepts has added a new tool to its line-up of products that help deliver rapid, low-risk SAP change. We are reselling incident management solution ITSM Connector for SAP applications from STA Consulting to help accelerate incident resolution times and maintain Production system uptime.</li> \n</ul> \n<ul class=\"alternate\" type=\"square\"> \n <li>Rev-Trac 8.3.0 is now available for upgrade - Rev-Trac Webcore 8.3.0 release is available for customers on request - Please raise a support case: <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2316697613\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Notes</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/830374076\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Update Instructions</a></li> \n</ul> \n<ul class=\"alternate\" type=\"square\"> \n <li>Impact of Log4j remote code execution vulnerability <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2304901121\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Log4j Vulnerability</a></li> \n</ul> \n<ul class=\"alternate\" type=\"square\"> \n <li>New generation RHEL 8-based Web Core VM is now available for download. <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/24379399\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Downloads</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2195357748\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release notes</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2124218375\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Migrating from CentOS 6 to RHEL 8</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2124185615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Migrating from CentOS 8 to RHEL 8</a></li> \n</ul> \n<ul class=\"alternate\" type=\"square\"> \n <li>In Rev-Trac 8.2.1 Web Core release and above the support for TLS 1.0 and TLS 1.1 has been removed. Only TLS v1.2+ is now supported. Rev-Trac Master systems still using TLSv1.0 or TLS v1.1 for SSL connection will be unable to communicate to the Web Core after the update to 8.2.1 or above. Please refer to SAP Note 2065806 for more information on enabling TLSv1.2. <a href=\"https://launchpad.support.sap.com/#/notes/2065806\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://launchpad.support.sap.com/#/notes/2065806</a></li> \n</ul> \nLinks <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/kb/view/24576003\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Documentation</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/kb/view/24379399\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Downloads</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/kb/view/24412169\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to get support</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/kb/view/100958214\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release notes</a> <a href=\"https://rev-trac.atlassian.net/servicedesk/customer/kb/view/199655425\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tech Talks</a>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Rev-Trac Help Center","sharedPortalName":"RSC","announcementHeader":"Critical Action Required","announcementMessage":"- We have some CRITICAL questions to help us ensure that we can continue to support your organisation with your SAP Change Automation needs. We need every one of our customers to respond to this survey, and so we would be grateful if you could spare 5 minutes or less to answer a short 6 question survey to help us improve our platform.\n\n[You can fill in your details using this link.|https://forms.office.com/pages/responsepage.aspx?id=KI9weX_-0U6Tp44r9OSM3xXluJ3QgU9Fr2-CiQQ82OBURFhSNE1FTUNSS0pOVjZYTkJaRjc4UkRNMy4u]\n\n*Announcements*\n\n- [ITSM Connector for SAP applications|https://www.rev-trac.com/itsm-connector/] \nRevelation Software Concepts has added a new tool to its line-up of products that help deliver rapid, low-risk SAP change. We are reselling incident management solution ITSM Connector for SAP applications from STA Consulting to help accelerate incident resolution times and maintain Production system uptime.\n\n- Rev-Trac 8.3.0 is now available for upgrade - Rev-Trac Webcore 8.3.0 release is available for customers on request - Please raise a support case:\n[Release Notes|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2316697613]\n[Update Instructions|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/830374076]\n\n- Impact of Log4j remote code execution vulnerability\n[Log4j Vulnerability|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2304901121]\n\n- New generation RHEL 8-based Web Core VM is now available for download. \n[Software Downloads|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/24379399]\n[Release notes|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2195357748]\n[Migrating from CentOS 6 to RHEL 8|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2124218375]\n[Migrating from CentOS 8 to RHEL 8|https://rev-trac.atlassian.net/servicedesk/customer/portal/1/article/2124185615]\n\n- In Rev-Trac 8.2.1 Web Core release and above the support for TLS 1.0 and TLS 1.1 has been removed. Only TLS v1.2+ is now supported. \nRev-Trac Master systems still using TLSv1.0 or TLS v1.1 for SSL connection will be unable to communicate to the Web Core after the update to 8.2.1 or above. \nPlease refer to SAP Note 2065806 for more information on enabling TLSv1.2. https://launchpad.support.sap.com/#/notes/2065806\n\n\n*Links*\n[Documentation|https://rev-trac.atlassian.net/servicedesk/customer/kb/view/24576003]\n[Software Downloads|https://rev-trac.atlassian.net/servicedesk/customer/kb/view/24379399]\n[How to get support|https://rev-trac.atlassian.net/servicedesk/customer/kb/view/24412169]\n[Release notes|https://rev-trac.atlassian.net/servicedesk/customer/kb/view/100958214]\n[Tech Talks|https://rev-trac.atlassian.net/servicedesk/customer/kb/view/199655425]\n\n","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#86a0c2","helpCenterTitleColor":"#3c3b3b","useDefaultBanner":false,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/portal/6/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://rev-trac.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":false,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"","loginAnnouncementMessage":"","loginAnnouncementLocale":""}}